All orders delivered to the UK mainland qualify for free delivery and are dispatched via Royal Mail Special Delivery.
Items in stock will be dispatched within 2-3 working days.
For rings requiring finger size adjustment or made to order items, we will contact you to confirm the delivery date.
If you require an item for a specific date, please contact us and we will be very happy to try and accommodate special requests.
Items, excluding pre-owned Rolex (which have a separate returns policy below), purchased through our website may be returned to us in unused, saleable condition with original box and receipt within 14 days of delivery for a full refund or exchange. Please note you are responsible for the item arriving back with us safely and in the condition you received it in. We recommend sending to us via Royal Mail Special Delivery, insured to the value of the item.
Items which have been created for you as a special order are non-refundable, however, should the item not quite be what you were hoping for, we are happy to offer an exchange equal or above the value of the goods purchased.
If you wish to return a pre-owned Rolex watch purchased via our website for a refund, we require the watch and all associated items, such as the box and papers, to be in the exact same condition as when the watch left the store. Refunds are issued within 14 days of receiving the returned item, but deductions may be made if the watch has been worn, damaged, or tampered with. The buyer is also responsible for the cost of returning the watch to us securely.
If you wish to contact us about a possible return of an item purchased via our website or in store, please email us at info@fattorinis.co.uk or call us on 01423 502440.
As standard, all items purchased from Fattorinis, whether online or instore, are gift wrapped free of charge in our signature silver and aubergine colours.
Has your treasured Fattorinis item of jewellery lost its sparkle? Leave your jewellery with us in our Harrogate store for a clean and check over to make sure everything is as it should be and restore the sparkle.
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